Privacy Policy

This Privacy Policy explains how Lazybar Casino may collect, use, store and protect personal information when players visit the website, create an account, use casino services or contact support. It is intended to help players in Australia understand what information may be handled and the choices available to them.

Lazybar Casino operates under two licences issued by the Curaçao Gaming Control Board: OGL/2024/1126/0521 and #5536/JAZ. All transactions and personal data are protected by SSL encryption.

Information we may collect

Lazybar Casino may handle information that is provided directly by a player, generated when the website is used, or received from service providers involved in operating the casino. The information collected depends on the services used, the account activity involved and the checks that may be required before or during play.

Account and contact details

When a player registers or communicates with the casino, the site may collect account details such as a name, date of birth, residential information, username, contact details and account login information. It may also retain information supplied through customer support conversations, complaints, queries, responsible gambling requests or other communications.

Identity and verification information

To help confirm a player's identity, age, location or eligibility to use the services, Lazybar Casino may request verification information and documents. These may include identity documents, proof of address, information about account ownership or other material needed to complete appropriate checks. Verification information may also be reviewed to help prevent account misuse, fraud, money laundering and other unlawful activity.

Payment and transaction records

The casino may handle records about deposits, withdrawals, wagers, wins, losses, payment methods, transaction dates and transaction status. Payment information may be processed through specialist payment providers. Where appropriate, Lazybar Casino may receive limited payment details or transaction confirmations rather than complete payment credentials. Players should review the privacy information provided by any external payment service they choose to use.

Technical, device and usage information

When a player visits or uses the website, technical information may be collected. This can include an IP address, browser type, operating system, device identifiers, language settings, approximate location, pages visited, session information, access times and information about how the website is used. This information can help maintain website security, identify unusual activity, understand performance and improve the player experience.

Information from other sources

Information may sometimes be received from identity verification services, payment providers, fraud prevention services, analytics providers or other organisations that support the operation of the website. These sources may provide information needed to verify transactions, protect accounts or meet applicable obligations.

How and why information is used

Personal information is used for purposes connected with operating Lazybar Casino and providing a safe, reliable service. The casino aims to collect and use information in a fair and reasonable way and only for purposes that are relevant to the services, account administration, security, legal compliance or player support.

Creating, administering and maintaining a player account.
Processing deposits, withdrawals, wagers and other account transactions.
Providing customer support and responding to questions, requests and complaints.
Completing identity, age, account ownership and other verification checks.
Monitoring activity to detect fraud, scams, money laundering, account takeover, collusion and other suspicious or unauthorised behaviour.
Protecting the website, systems, players and service providers from security threats and misuse.
Understanding website use, testing functionality and improving services, content and usability.
Sending service messages, account notices, security alerts and information needed to administer an account.
Sending marketing communications where permitted and where a player has provided consent or marketing is otherwise allowed.
Meeting legal, regulatory, tax, accounting, dispute resolution and responsible gambling obligations.
Establishing, exercising or defending legal rights and handling complaints or disputes.

Where information is used for marketing, players may choose to stop receiving promotional communications. A request to withdraw marketing consent will not normally affect essential service messages, security notices, transaction updates or other communications necessary to manage an account.

Sharing information

Lazybar Casino may share relevant information with trusted service providers where this is necessary to operate the website or provide services. These providers may support payment processing, identity checks, fraud prevention, technology, hosting, customer support, communications, analytics, security and professional services. Information may also be disclosed where required to comply with a lawful request, protect players or the public, investigate suspected wrongdoing, enforce terms or manage a dispute.

Service providers may process information on behalf of Lazybar Casino and may have their own privacy terms. Access to information is intended to be limited to what is reasonably needed for the relevant task. Information may be handled in Australia or another country depending on the systems and providers used. Where information is transferred or stored in another location, reasonable steps may be taken to support its protection.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to remember preferences, keep sessions working, support account functions, measure website performance, improve navigation and help identify unusual activity. Some cookies are necessary for the website or account services to function, while others may help the casino understand website use or deliver more relevant communications.

Players can manage or remove cookies through their browser settings. Blocking or deleting cookies may affect some website features, account functions or the way pages operate. Browser settings vary, so players should check the help information for the browser or device they use.

Keeping information secure

Lazybar Casino may use administrative, technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security processes, monitoring, secure connections and procedures for responding to suspected security incidents. No website, online account or electronic transmission can be guaranteed to be completely secure, so players should use a strong, unique password and keep login information confidential.

How long information is kept

Personal information is generally kept only for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling and business records. Some records must be kept for a period required by law even after a player closes an account. The length of time depends on the type of information and the reason it was collected. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Links to other websites

The website may contain links to external websites, applications or payment services. Those third parties operate under their own terms and privacy practices. Lazybar Casino is not responsible for the privacy or security practices of an external service, and players should read the relevant information before submitting personal details.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, players may have rights relating to the personal information held about them. These rights may include asking for access to personal information, requesting that inaccurate or incomplete information be corrected, asking for information to be deleted where there is no valid reason to retain it, and withdrawing consent to marketing communications.

Making a data request

To exercise a privacy right or ask a question about personal information, contact support@lazybarcasino.wtf. Please state clearly what you are requesting, such as access to your data, correction of inaccurate details, deletion of data or withdrawal of consent to marketing. Providing enough information to identify the relevant account will help the request to be handled efficiently.

For security reasons, Lazybar Casino may need to verify a request before providing information or making changes. This may involve asking for additional details connected with the account. Information will not be disclosed to someone who cannot reasonably demonstrate that they are authorised to receive it.

Access and correction

Players may ask what personal information is held about them and request access where appropriate. They may also ask for inaccurate, outdated or incomplete information to be corrected. Some information may be withheld where disclosure would affect the rights of another person, compromise security or fraud prevention, or be restricted by a legal obligation.

Deletion and account closure

Players may request deletion of their personal information or ask for an account to be closed. Deletion may not be possible for every record or immediately in every case. Information may need to be retained for legal, security, fraud prevention, dispute resolution, accounting or other legitimate reasons. Closing an account does not automatically remove records that must be kept for a period required by law.

Withdrawing marketing consent

A player can withdraw consent to marketing by contacting support@lazybarcasino.wtf or by using an unsubscribe option included in a promotional message, where available. Marketing preferences may take a reasonable time to update. Withdrawing consent does not cancel communications that are necessary for account security, transactions, service administration or legal compliance.

Complaints and policy updates

If a player believes their personal information has not been handled appropriately, they are encouraged to contact support@lazybarcasino.wtf so the concern can be reviewed. This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or privacy requirements. The current version published on the website will apply to information handled after the update, unless stated otherwise.